Mr. Harutyunyan, thank you for sharing your feedback with us. We're sorry that your stay at Reverie at River Hollow did not meet your expectations. After reviewing the move-out inspection, we find that the charges are justified. We've shared the... inspection photos via email with you for your reference. Per the terms outlined in your lease agreement, you must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms. Unfortunately, the pictures reveal this wasn't done, as there's clear evidence of trash left inside the apartment and inadequate cleaning.
Additionally, the carpet showed stains that could not be shampooed, which required replacement. Although we didn't charge the full replacement cost for the carpet, given its age of less than five years, we applied a prorated charge based on the remaining lifespan of the carpet. Should you wish to discuss this matter further, please don't hesitate to contact the Property Manager, Cami Shepard at reveriemgmt@mfein.com. We're here to address any concerns you may have. Read More

Hello,

I have received your review and unfortunately, you have been misinformed. We had 3 car break-ins last week, we sent a letter out to each one of our residents as soon as we were made aware of the activity. It is very unfortunate to have any... activity like this and as an added measure to prevent it, we hired a patrol company to monitor and walk the garage during the evening and early morning hours.

It is important to communicate any activity to our neighbors when it may occur, so they can be aware and make sure not to leave any desirable items in their vehicles at any time.

Thank you,

Reverie at River Hollow Management Team Read More