8/14/24
Awful Living and Oblivious Office
Do not live here if you have any other way to put a roof over your head. I was a resident for the last year and experienced nothing but frustration after frustration.
When I arrived to pick up my keys, not only did the leasing office have no idea that that day was my move-in day, despite my lease saying it was, the apartment was not ready and I was requested to wait five days for it to be ready. When I arrived five days later, my apartment was full of maintenence workers finishing the cleaning... .
Maintenence requests take forever to be filled and the emergancy after hours number is a joke. I had an active water leak situation with puddles of water in the carpet and it took over 12 hours for my call to the emergancy maintence number to yield results. Even then, the maintence worker took a look, said that they would be back after checking the apartment on the othe side, and then never came back. I had a water leak in the ceiling that was supposedly "fixed" that came right back. Of course, everyone at the front office is very sorry when you express your frustration with how maintence work is handled, but nothing ever changed for the better during my residency.
When I moved in, I was told that the gates would soon be operational. Despite getting an email to sign up for the new gate operations provider several months ago, nothing ever happened with the gates.
Everything you read here about pest problems is very likely to be true. They run rampent throughout the complex. The parking lot's drainage is also poorly designed and, on heavier rain days, you can expect to step in several inches of standing water. Despite the enormous number of shingles I saw on the ground after the derecho storm in May 2024 and Hurricane Beryl, I never saw any roof repairs being done, maybe they were but I never noticed that happening, but some of the flashing and gutters were finally getting fixed a couple of weeks ago.
The one good thing I can say is that the park on the other side of the street is pretty cute and a nice walk.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Grove responded to this review
We are deeply saddened to read about the numerous inconveniences you experienced while staying in our complex. Communication seems to have been a major issue during your stay, as well as meeting your expectations for maintenance and living conditions... . We assure you that this is not reflective of our usual standards and we are taking steps to review and rectify the concerns you've raised about maintenance delays, drainage issues, pest control problems, and gate operations.Your report regarding delays in emergency services has been noted with grave concern. It's vital that all our residents feel safe and secure at all times - we apologize for falling short in this area. As for the roofing issues highlighted — while there might have been repairs carried out without necessarily impacting common areas or being directly visible, we do understand how it might seem negligent given your personal experiences.
Finally, thank you for pointing out the charm of the nearby park. We wish your memories of living here were equally delightful – it’s disconcerting they aren't no matter how much we appreciate your candid feedback which certainly will help us improve.