other than billing the charges nothing is properly managed in this community...maintenance request will be closed without fixing the issues...will never get a response in mail/call even from manager...i have reached them in person couple of times...they will tell tomorrow people will come to fix but the tomorrow never arrives... building condition also not good, recently got to know from other folks like these buildings got lots of damages during snow...i am here for around two months now and... water was shut 2 days without any notice... Read More

The apartment has a very good friendly neighbors. The maintenance team is quick with minor repairs. And, great school zone. The garage is an awesome amenity. The leasing office's new staff are polite, helpful and very responsive.

The community also has a few issues. Lot of pot holes in roads within the community. A few apartments has very bad structural issues. If you are renting in Building 721 Cowboys Parkway(especially units 2058/2057), please tour the unit in person before you sign the... lease. These units have a very bad slope in the flooring in the entire unit causing serious health issues. The management is aware of this. But, sadly, they're renting them for years without fixing them. Read More

The condition of the apartment is very poor. there is no maintenance. Worst part is lot of bugs every where. Very high utility charges. Average turn around for a maintenance request is 8-10 days and no gurantee that issue will be fixed. Verfy surprising to see 2 different faces of Manager and Assist Manager. They talk so nicely before signing the lease. Once you signed, they even won't look at you even though you are waiting in their office for hours and hours. Zero maintenance experience to the... crew. Just trial and error methods. STAY AWAY.... Read More

Rented an upgraded apartment. Within First 10 days, created 15 service requests, so imagine how many issues were there. They took 2 months to address. Half the requests were closed without addressing. Lot of bugs in apartment. Think again and again before renting here

Person who are working there not polite, arrogant and not respecting customer. Behave like Tenant are beggars if you complaint about any maintenance work. If any thing happen because of theirs low quality work, they are blaming you only. I am current tenant and on December 12 2020, bathroom mirror was fail down because of low quality work and my child of 9yrs just saved from that mishap, I went for complain, she not even regretting on that ask me to get out from the office otherwise call the... police. And open the online ticket.
I opened the ticket to place new mirror, but today Feb 2, 2021 the ticket still open no updates. Whenever I am going to the office they given the excuses that contractor is working on that but If I asked about the contractor number, manager said she doesn't know about it. I am already given them for 2 months notice for leaving apartment she said if you stay here then we install the mirror. My perception is that they will grab my deposit after I left and will give the bathroom mirror was missing after you left Read More