BUGS: Regardless of how clean you keep apartment, there will be HUGE cockroaches inside, and outside in the entire hallway. We had to call pest control several times to come spray the apartment, and we still had cockroaches, spiders, and other creatures that we have no idea what they were inside the apartment.

MOLD: While we stayed there, we had mold in the kitchen, and both bathroom; meanwhile, my girlfriend has asthma. We sent several emails to the office regarding that, but they never... replied to us. They finally replied, and sent someone after contacting Houston Housing Authority.

CAR BROKEN INTO: I've had two cars while I stayed at this apartment, and both of them got broken into.

POOL: The pool is closed for maintenance half the time. At one point the community was concerned because they found an open condom in the pool, meanwhile, there are kids using that pool whenever it is open.

GARAGE: I have personally witnessed the garage door closed and messed up someone's car while driving in. There's always a line of cars waiting for residents to drive in so they can quickly drive in behind them. It's like a zoo with that garage. Drivers will enter where the exit sign is and exit where the entrance is if the gate takes too long to open.

TRASH AND VALET TRASH: The hallway always smelled bad. Many residents do not leave their trash in the bins. They just put the trash outside their apartment without the provided bins and outside pick-up trash hours. Bags of trash will stay in the hallway for days until trash pick-up day. The community was frustrated because we were paying a monthly valet trash fee, that was not optional, but they were barely picking them up even on pick up days.

SMELL OF MARIJUANA: This is supposed to be a smoke-free environment, the hallway always smells like marijuana.

NOISE: I worked from home when I lived at that apartment. The neighbors above were constantly loud, shouting at the kids, dropping heavy things, and galloping like horses. I emailed management about it and talked to Trenton, the manager, about it IN PERSON. ABSOLUTELY nothing was done about it.

PET AREA: Only a handful of residents clean after their pets. They will bring their pets to the pet area, but will not clean after their pets defecate.

STOLEN PACKAGES: Unless your package is placed inside the Luxer One box that they have at that place, you risk losing your package. Over my 2 years at the Jaxon, residents have sent countless emails about losing their packages. Read More

BEWARE!!! The Jaxon has faulty gates on the parking deck that damage vehicles, and they will not pay for the damage or even give you their insurance info to file a report. On the afternoon of June 6th, our daughter was visiting a friend at the Jaxon and leaving the parking deck. She was not tailgating and the gate was just open as she drove down the ramp and neared it. As she drove through, the gate randomly closed on her truck damaging the right side from the front fender all the way down to... the rear bumper. The gate did not appear to have any operational safety devices telling it not to close when a vehicle was in the opening or to bounce back if it hit something ... thank God she was not walking through and crushed. The estimate on the truck damage is over $6500 !!! When she spoke to the manager on duty, he admitted that he saw it happen and that it has been happening every week to different people. It was such a problem, that the second gate had been taken out of service to be repaired ... so this is admitted to be on ongoing problem yet they refuse to take responsibility, and even refused to give us their insurance information so we can file a claim. So we are left with a bill for over $6500 to fix the damage when they knew they had a faulty gate that repeatedly damages vehicles !!! BEWARE and avoid renting from this complex or you could be next. Read More

Huge turnover of staff when I lived here last year, some were helpful, some were just rude, I got charged a fee for a service that was not in my written lease, and after bringing it up with the staff they said that it should have been in my lease, so I needed to pay it anyways.

The trash chute area was constantly disgusting and trash was anywhere but in the chute, and I had water dripping from my ceiling one day (I wasn’t even on the top floor), and by the time maintenance came the next day,... they said since it had stopped they weren’t worried about it. Read More

Don’t do it. We are so disappointed and can’t wait for this lease to be over. I am at a hotel right now with my family because our ac has went out multiple times. Then, on yesterday, nobody would even give us a call back. The parking gates have been broke since February. We spent too much money buying parking passes to not have anyone security or even a place to park. The grounds are nasty. Several residents have experienced theft and break ins.

Break ins in the gated parking garage and break ins into peoples apartments which are hard to get to. (All front doors are inside)
Trash bags being left in hallways. Dog poop and pee in the hallways. EXTREMELY rude managers with no care for their residents. No help during the whole pandemic. They did whole kitchen/restroom renovations back in December 2019. Paint/epoxy and strange men around walking in and out of our apartments while we had a 11 month old and newborn. Glass, screws and nails... were left on our floors for my infant to put in her mouth. We’ve had a mold issue for months now. Their solution is to just paint over it. And over it. And over it. These apartments were great until the new management came in. This place is trash now. Wouldn’t recommend to anyone. Read More