I moved into the Ballantyne Apartments back in 2007, and recently moved out at the end of July, 2020. I was there for thirteen years. My most recent upstairs neighbor abused and tormented me continually and consistently for an entire year with his abnormal and unacceptable banging and stomping around, and his loud music with accompanying bass. After multiple (over five) verbal and written complaints to both the management office (Raena) and the onsite courtesy officer, absolutely NOTHING was... done to help me and preserve my right to "reasonable peace and quiet," which was formally promised to me in the written lease agreement. The complex not only gravely let me down, but they violated their own lease agreement. That's totally UNACCEPTABLE. As a result of management's inaction, my upstairs neighbor never did change his behavior throughout this whole process, nor was he evicted. I ultimately moved out. This is how a thirteen-year timely-paying tenant with no complaints was treated there. Strongly heed my warning. Read More

I've been residing here for almost 2 months...I signed a lease for 14, which I truly regret. This place is not luxurious as they claim...the appliances are very basic...the bathrooms could use a total makeover as well. For what they're charging it should be a whole lot better. Not to mention, it takes FOREVER to get anything repaired...that was before the Corona virus. Some of the staff are okay, except Brice...he is very dry and unfriendly. I wished he had spoken to me when I decided to rent... with them, because I certainly wouldn't have chosen to live there. I have 12 months left and I can't wait to leave this place. Bottom line...it's not worth your time or money. Read More

Applied for to this property and was approved, I asked them to hold it until I was able to make there for move in due to relocation 4-4.5 hrs away. They agreed. My husband and I paid a full months rent for the deposit and SIGNED a 6 month lease via email Jan 2 2020 and contract terminated Jan 5 2020 according to the property manager . We were unable to move in “within” 3 days of paying the deposit and signing the lease so we were told our application was terminated and we forfeit the lease.... STRANGE. Then we were told we was responsible for paying one months rent and not receive app fees back due to us forfeiting the lease. Please just make sure able to move in right away when you sign a lease and pay or they will boot you right out of getting the apartment. Also, we never even received keys so not sure why we wouldn’t be able to get our money back. Read More

A lab confirmed it and they did nothing about it.
It came out in big flakes all over the furniture under the vents.
And that was just what you COULD see.
They also will not fix any maintenance issues after you turn in your notice to vacate...even if the fridge is leaking all over the floor.
Then they will charge you a CRAZY amount after they keep your deposits.
DO NOT MOVE HERE!!!

However friendly the staff is, they are incompetent. I gave a new forwarding address (prior to move-out date) to two different leasing agents and both failed to change the address in their system. Upon move-out my deposit check was mailed to the wrong address. When I call and ask the leasing office I am told it is my fault.