I will say when I first moved in the complex was in much better shape. The gate used to lock and we used to have security on site 24/7. Now the gate remains open and there is no security. The solution, rather than fixing the system in place. I’ll explain further. The gate is controlled by an app and we are forced to use ATT. This is the only way to open the gate as the box no longer functions. Not only does this not allow for visitors to maintain access, lately service has been less than great... and there have been many times I’ve come home unable to open the gate. With no security and no after hours number to reach a staff member, I parked my car outside the gate and used the walk in gate to go home. Not okay for a complex that is known as “luxury”. I do feel for the maintenance workers. There are far too few of them for as large a complex that this is. The pool is only open during the summer and is closed weekly for cleaning, though there is a massive wasp issue and frequently large dead cicadas in the pool and may be closed unexpectedly for additional cleaning with no notice. Communication is not a strong point. Trash around the complex and smell of smoke has also become an issue for a non smoking community, which I find interesting, considering our lease states it can be terminated for smoking. If you aren’t prepared for quarterly inspections, you should be and there are many times you will be informed access to your unit is needed with less than 24 hours notice or no specific timeframe for when it is needed. They are good about changing air filters regularly; this is done with quarterly inspections. They are quick to maintain cars that should be towed which is nice so as to not cloud the complex with junk. I think my biggest issue is the fact our rent goes up every lease renewal, but nothing is being done to update our units. With the addition of new complexes in the area that offer far more for just over what I pay here, they are going to have to change something in order to maintain the title of luxury. Read More

The staff is excellent, always helpful and friendly. The grounds are always clean and service requests are handled in a very timely manner. I highly recommend Red Oak Town Village!

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The management staff, security guards, maintenance staff have all demonstrated that they "care" for their jobs and beautiful upkeep of this property. Ive lived her for over 2 years and never did I have to be concerned about safety, or awfult garbage on the property. This is a safe and wonderful place and I truly appreciate them all!!!

I've lived here for 2 years, and I've really enjoyed staying there. My experience with the staff has been very pleasant since day one. The property is well managed. Service requests have been taken care of in a timely manner. The location is awesome: stores and food establishments are close; great school district and close to the highway!

The apartments are not bad, however the stove/oven combination is cheap, the oven is not self cleaning and all the cabinets are made of pressed wood. Also, you can't pay your rent on line ahead of time, only on the day it's due. They are able to calculate the late fee of $50.00 into your rent payment, but you can't make a payment ahead of time. I think it's a shady practice to make easy money. You will definitely not receive a "Friendly Reminder" that your rent is due. Also, they are finding... "Creative Ways" to make extra money, ie. if you live on the 1st floor you have to pay an extra $15 a month amenity fee, if you have a pet you have to pay $15 a month pet rent. Expect your rent to go up every year. I'm working long hours during the week, but I only have a 3-minute drive to work, so it's convenient for me to stay here, otherwise I would be looking for something else. Read More