We needed to keep our kids in the same school until the school year was over. We decided to rent a one bedroom apartment at SYNC at Nobu for three months. We DID NOT live in the apartment. We just paid rent. I took pictures and did inventory and emailed to the main office. The apartment was dirty inside and the balcony had bird poop all over it.No big deal for us since we weren't living there. Fast forward- Time to turn the apartment back in. Well they did the walk through and we informed them... we didn't live in it.
Everything seemed fine. Well they sent us a bill for $70.00 for power wash for a carpet never used. Then we are given the whole thing (it is in writing). We didn't sign our inventory form that magically is not available to them bc you have to come in and have leasing office and you sign it TOGETHER. Amazing how they follow protocol at the end but not at the beginning (where papers need to be signed)
So *****WARNING****
if you decide to rent here:
* You will get a dirty apartment
* The only clean and nice place is the leasing office
*You WILL get charge power wash for a carpet not used and a
service never done.( I did get a dirty apartment)
*The interior of the apartments are really worn down
*They are quick to send you to collections for the power wash scam. I am sure they have a few others up their sleeves.
*Make sure Leasing office and you sign the Inventory sheet at the beginning. (They will pretend they never got it)
***I hope my experience helps you ;) Read More

Just moved out of our apartment. We didn’t have issues while we lived there. Once we moved out, we were sent photos of items that were left in the closet. One of which was a file that had tax returns, photos, birth certificates, Etc. I immediately called them, and they said they threw them away. How can they just throw something like that away without contacting me to let me know it was left behind. I realize it is my responsibility to remove items but mistakes happen, and things are crazy when... you’re moving. Now I have to worry about my personal items floating around. A little common courtesy, and a simple call could have resolved all of that. I have been in that same industry, and I would never throw something like that away without contacting the previous renter. When we called they simply said we forfeited our items. This is the worst customer service and just plain lack of human decency. Read More

I emailed today 4-19-21 for an update on repairs. I was emailed this

I was informed that your unit has sheetrock completed and painting completed. We are waiting on the custom baseboards to come in and be painted, but my rep said they should be in this week.

I come by this evening and NOTHING is done. Nothing, my home looks the same as it has the past few months. This beyond ridiculous.

The area is ideal and cost per square feet is good for the area.My problem is the waiting for repairs that STILL need to be done on my home due to the February winter storm. The damages not done by me just a casualty of the snow and freezing temperatures. The management on this process has been HORRIBLE. It feels like you are being penalized because you don’t want to or need to transfer to another apartment. You want to rely on your apartment property management is being truthful when they... give you a date of repairs to start and almost two weeks later NOTHING has been done, NOTHING, not one start of any repair. You email every day that no repairs have started just to be told it will the next day and still nothing. You email on April 14th and 15th just to no get an out of office reply that the property manager is out for a few days.Yet I should just transfer to another unit and be thankful for the 2 week credit as informed by the apartment property management and their executive management when the concern with them shares time and time again is I want to go back to my home, the one I have continued to pay for. And to be honest the two credit was not a two week credit since that credit had to be applied to the pro rated rent to a apartment I don’t really want to transfer to. This Apartment Company set this advertisement that you should make their complex your home but have shown no desire, urgency or effort to get me back into mine. Read More

Breath of fresh air dealing with office staff. Beautiful apartment, just the right size for this bachelor. Pool is an accent and gym is nice and adequate. Overall great place to live... no bugs.