Wins: The apartment itself isn’t bad overall. All apartment buildings have issues, right? It’s at a great location being near the town center. It’s also a fairly quiet community and my apartment was at a reasonable rate. Grant it rates these days are pretty unreasonable as a whole, but some battles just aren’t meant to be fought lol.

Opportunities: Unfortunately the leasing staff itself is below subpar. The apartment and apartment complex are only as good as the people running it. Any issues... you have with your apartment whether big, or small, will take months for resolution and even then still may not occur. Regardless of whether you spend your free time calling, emailing, or walking into the leasing office specifically. (This includes any issues from prior to move in date.) Additional opportunities are peer-to-peer communication, and document retention.

Way Forward: Teams have managers to do just that.. manage them. It shouldn’t be the consumer that is following up with deadlines, aged service tickets, etc. We pay to live here not work it like it’s a part time job. Follow up, accountability, communication (both with their peers and their residents), and setting deadlines are all things needed for this team. Yes, the leasing agents should take some self accountability here, but ultimately it starts from the top down. If they aren’t being managed to their performance then it’s not entirely their fault. Read More

i got my place broken into. and working with the insurance is terrible experience. just stay away.

the worst place.

A man broke into my house. Called the office for security because I wasn’t at home. They seem to have a attitude with me. Then, instead of calling the police first, they got someone to come over to change the lock, which really didn’t help anything and also took away the robber’s finger prints. So then I called the police myself. I explain to the police and they were also confused on why the security or the office didn’t called the police first. Anyways, when we went to the office with the... police, and asked the office and security about the situation, they told us they had no clue what went on and the security person who went to check did not speak English and no one could understand him. (Which was so confusing to me??? Then why be a security?)

To sum it up, I just want to say that after this experience, I know now of how irresponsible this place is. Also of how unsafe it is. No public camera, no gates, and not even securities going around. This place is also very nasty. Cockroaches everywhere. At first, I thought I could deal with it, but after this experience, I’m 100% moving out. Not risking my life on these irresponsible people. Read More

1st day of Rented Apartment. Open bolts in the wooden patio, A/C compressor is continuously on for 8 hours yet 80 degrees, No hot tap in the bathroom. Well! This is nothing. In sample house, they showed microwave and also assured to have microwave, washer & dryer. After signing a lease. I had nothing and I got a response from 3 agents and even Manager Tracy, "certain apartment has these amenities and certain has not". WOW!!!!

I'll start by saying the grounds crew and maintenance team were extremely friendly and well trained. The office on the other hand is unorganized, and watch out for damage charges upon moving out even if you live a clean and non-destructive life here. Although the pest fee is a few dollars a month, it does no good as my wife and I, along with a few neighbors, had issues with ants and cockroaches. This was short lived as we ended up buying our own traps. Also, be careful in the gym as the... equipment is neglected and is well overdue for inspection. Read More