Unprofessional and terrible management. No recommendation

Poor service.. complete un responsible staff.. not taking any resposibility for your problems..
Have AC problems for long time, never been fixed completely... stayed all night with 88 degrees with small kids .. AC isn't part of emergency ....
Be careful about extra charges when you move in or renewing...
Forcefully charged you each month:
$55 - apt wifi - comcast is $30 with very high.
speed
$25 - upgrade fees - dont know for what
$38 - trash fees... - 4 to 5 days service a... week,
Have to keep trash all day in your home
And keep outside at night before the pick
Up guy comes. - very inconvenient
$20 - Administrative fees - ???
$10 - pest control fees
Around $100 - water bill - doesn't matter you.
use it or not - went to vacation
for three weeks- still water bill
same
$3 - for rent payment fees
Plus Rent..... Rent + water + around $150.
total...

Still you have to sleep without AC.. Read More

I’m just glad to be out of there. If I have known this before I would have not spend a penny on the apartment. But all I can do now is just move on. If you want to stay at the apartments just be prepared to spend a lot of money for a small space and bad service. And good luck being able to speak to someone when trying to call the office. There’s not enough staff and the staff that they do have are over working that there not really happy to help you. Just make sure they discuss all the fees... with you before signing anything. They won’t tell you that at the beginning. Two of my neighbors got their cars robbed and one of the apartments caught in fire. I usually don’t do reviews like this but I felt like I needed to let people know so they don’t have go through it. If you look at their websites they have a lot of apartments vacant because a lot of tenants has moved out. Read More

Got broken into in building 2 literally next to the door for the club house and office and yet no security cameras. Horrible expirience to come home and see your place trashed and management doesn’t care. For the amount of money you pay here you’re better off else where

They take all the advantages of the tenants’ or banks’ faults! Very rude, mean and very unprofessional managers!

So, the tenant gives the check, and for some reason the check doesn’t work well and it returns. They don’t bother to tell almost a week to tenant while charging the penalties every day. Finally, the tenant gets the letter, and goes there to talk, but they can’t help because they did charge an extra $200 in 5 days already! The tenant doesn’t speak or understand very well, and calls... his friend to understand what is exactly going on there. And friend calls the manager and explains the situation, and apologizes because of the misunderstandings and language barriers of his friends’... But the manager says she can’t do anything, and blames either the tenant or the bank as if it was the bank charging all those penalties! And in addition to that, surprisingly, she asks the friend on the phone “who he was” vulgarly! I am just a friend who is trying to help a friend who has been having cultural, language differences. But you can’t understand, because you never been in this situation before, all you care is that money, is that really it Ms. Coronado?

Just saying, be careful with this apartment complex, it’s not surprising that people from different cultural and linguistic backgrounds face communication barriers, especially with the community manager who has no idea of differences or barriers.

They do take advantages of those, unfortunately! Read More