I've lived in a variety of apartment situations over the last few years, and this property by far has the best staff. They are always gracious when replying to my texts or emails, and the maintenance team is prompt and friendly. We've had a few issues with our water, but maintenance is always on top of it and resolves the situation quickly. The team seems to really care about the residents and their safety, which I appreciate.

Wow, after the terrible start at this apartment of it not being clean and the water heater breaking and not having Wi-Fi to my unit for a month I am extremely disappointed with how they treat their residents. They don’t follow their rules and aren’t flexible at all. I had a terrible experience here and would not recommend it.

Today, on 8/4, I was shocked to receive a "notice to vacate" on the door due to not paying for August. Before today, I did not receive any notice or reminder in any format about a balance due. The payment system did not notify me the autopay was ended and did not remind me that I had a balance due. The manager eventually cancelled the late fee, but we were still charged a concession fee and notice fee for $230. This is ridiculous as they did not notify in any format about balance due but just... notify to vacate and add much of penalty 1 day after payment due. I was shocked. In a word, they try all to charge the residents more.

I was concerned about the payment system starting from the move-in date, and it turned out this concern is valid.
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Preston Hollow was once a great hidden gem, with spacious apartments for a relatively affordable price. Unfortunately, that is long gone. Rents continue to increase in the complex despite no discernable improvements. The actual clubhouse/office was improved, but the complex itself has seen very little. If anything, rents should be decreasing, as they've removed amenities--they initially had a laundry facility on site, but that was shuttered and replaced by nothing at all.

An el-cheapo slap of... paint on the exteriors was a nice change of pace, although ultimately meaningless. They "renovated" the pool area by removing all its character, tore out the pergola, couldn't get the machinery into the area because they built up around it so everything was done using hand tools (what a total clusterf), and keeping it shut down in the middle of a pandemic during the summer. Thanks for that too.

Management doesn't care AT ALL about the tenants. The gates rarely ever work, so it's really mislabeled calling this a "gated community". The fitness center is a fitness center in name only, and more of a small cement afterthought with poorly maintained and possibly dangerous equipment.

And if that's not bad enough, the seasonal infestations of box elder and elm seed bugs is just a wonderful treat to come home and find that the poorly sealed windows and doors just let all of them find their way inside, covering the walls. My roommate and I spent weeks fighting a futile battle against these intrepid pests. The nearby runoff stream does bring a nice array of birds and ducks and geese, which is about one of the only perks.

The walls are thin too, so if your neighbor likes to listen to their music at a volume above a whisper, that means you get to listen to their music too.

All in all, avoid at all costs. It was once a 4-star property, but has since fallen into embarrassing disarray. I think AMC took it over, and that is excruciatingly evidenced by their continued degradation into slum lords. Read More

I used to LOVE living here! I could deal with the maintenance delays because the staff was so great, and the exterior of the property looked fine. Now, the exterior of three buildings is unacceptable and has been for two months. The effects of coming home to a junky building each day are compounded by the lack of communication from the staff. All of the doors, rails, and balconies are literally half painted since mid-December. Do you know when they will be complete? “When it’s warmer.” There is... no gesture from the company for the inconvenience of coming home to a trashy apartment. Very poor management.

We are being surveyed if we want a pet bath or a yoga room — but they can’t communicate the maintenance we were told would haven (via a printed newsletter) wouldn’t actually happen.

Get it together please. I really want to like living here again. Read More