The elevator is completely new as of 4 years ago. However, service was interrupted once this year for 3 hours due to power outage. The AC units work, but we have replaced many of the motors and will continue to do so as they fail.

This building is owned by Knox Properties, but managed by Borger Management. Therefore, the complaints pertain to the management, not the conditions.

The property has been greatly improved over the course of the last year. Both the... infra-structure and the appearance have been upgraded to meet the standards achieved over the past several decades at buildings owned by Knox Properties.

We have received numerous accolades in response to those improvements. However, at times, we have had some disruptions resolving the maintenance “deferred” by the past owners. We apologize for those disruptions and our improvements will eliminate similar disruptions in the future. We apologize if the management company did not provide adequate notification of those disruptions.

The infra-structure renovation included major repairs and replacement of the Plumbing, Air Conditioning, Elevator, Ventilation, Laundry, and Security systems.

Water valves. When the building was purchased in November 2019, none of the 26 water valves, which shut off water in segments of the building, worked. Therefore, initially, we had to shut off water for the whole building to replace a faucet. We have now replaced all 26 area valves as well as many of the valves in the apartments.
Ventilation. There was no ventilation in the hallways and apartments at the time of our purchase of the building. Therefore, all eight (8) ventilator fans on the roof were replaced.
Heating and Air Conditioning. We have renovated many of the 50 air conditioning and heating convectors in the building, and a new elevator has been installed.
Elevator. The elevator is new.
Laundry. We installed new laundry machines, with more capacity, that can be operated remotely by a mobile phone.
Security Cameras. We installed high quality security cameras.
Video Access. We installed a new lobby video access system that can be operated remotely by phone to allow access by guests or delivery people.

The renovation to the appearance included new materials throughout the building. The floors, walls, and ceilings throughout the common areas of the building have been replaced, and the interiors of the apartments have been renovated.

New wood and tile flooring
New lighting
New cabinetry
New granite countertops
New stainless steel appliances
New drywall and painting.

Last, but certainly not least, our rents are significantly below the rents of any comparable apartments in the neighborhood, as well as significantly below those apartments that are of lesser quality. We are confident of that fact because we have visited every building in the neighborhood and track their rents.

We welcome any specific comparison.

BR,
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