Donot move here everything about this place is horrible office people rude and nasty and never know how to help you maintenance don’t fix nothing you basically gotta harass them to fix something in your apartment but the office make sure you pay your rent every month i been Here since January and i swear It’s a new problem every week Like contractors fixed the apartment up with they eyes closed… Pest control is horrible honestly don’t think they even come spray when you ask them to … they... throw a thousand fees on your account that honestly don’t even think it’s worth paying for Read More

I moved here when they were Aden Park, and it was bad then its worst now. No one answers the phone. No one comes to fixes anything in the apartment. They apply fees to your account when they know that you don't owe them anything. I had to get my water fix from something that they changed, and their contractors mess up. To this day no one has come to see if my problem was solved and when I did give then the documentation to show that i fixed it and requested it be credited to my account that has... not happened. It has been 2 months and they still have not applied my credit and it seems as if I have a balance on my account. Please save yourself the trouble and don't move here. Read More

This is my first time moving out on my own and I was worried I wouldn’t find a place that checked off all of my needs. But here at James River pointe they did more than that! the entire maintenance crew (Marquita, Mr Lou , Rob & Ed) Took very good care of me when I moved in. Any issues or problems I had they made sure it was taken care of in a timely manner, also Ms waleena made sure I felt comfortable and cared for while also insuring that all of my paperwork was handled correctly she made sure... that I had what I wanted and what I needed! If you’re looking for a place to call home James River pointe is it! Read More

I went in to ask if I could view an apartment sometime. They said they wouldn't have one available for viewing until end of May (even though there were several listed online as move in ready). That was one odd thing. Secondly I applied for an apartment. After that I had received an automated email asking me to send the same info that was on the application to two different email addresses since they were missing that information. This email also stated I had 72 hours to do so, or the application... would not be ran. This confused me a bit. So I emailed them asking exactly what they needed, if anything different was need. Well no responses at all from them. On the last day to send in those emails around early afternoon. No one checked to see if I emailed those things and so the application timed out on midnight. I contacted them again complaining about that and that I wanted my $255 back since they didn't run my application. I think it is very concerning that they place an automated 72 hour timeout on their applications if they aren't going to check in time. Read More

Please do not move here. It will be the worst mistake you could ever make. The people in the office never return your calls but then want to send notices and charge you for something you don’t owe. Then when you try to dispute you don’t hear anything. They don’t fix things. They take forever to come and then do a botch job. My tub was peeling and the man used paint that you use on a house to paint it and guess what it peeled right back off. Management is unprofessional at the highest level.... Please don’t move here. You will be overcharged and it’s nothing like how the pictures portray online. It’s mildew spots in the ceiling and everything!!!! All they want is your money. They don’t care about you!!!! Read More