Absolutely the worst customer service. Rude is an understatement. They lie and deceive. Terrible communication and the rent is outrageous for the “amenities” they provide.

Stay away from this property. They were built in 1985 and everything on the interior reflects it. Many of the buildings have been dealing with a pest infestation recently, crawling across beds, floors, walls, bathrooms, etc. That's on top of the already unreal pest problem this complex has. Completely clueless management. The place is an absolute dump. It looks great on the outside, kudos to the for keeping it up, but that's just so they can attract people to fill the empty apartments they... constantly have. Ever wonder why they always have something available? The quality of people the complex is attracting lately is questionable. I've lived her for four years and am counting the days until I leave. It's been unbelievably stressful living here. I do not recommend this to anyone unless it's temporary or you are looking for a place to lay your head and nothing else. Read More

Bugs are a problem, and much better property in the area. Management company has much room for improvement

I lived out here about 6 yrs ago..I moved to another property just to try it out. Whelp..lol..didnt cut it. So we came back to Pembroke Crossing. We love it out here. Never had any complaints to report at all. When I need work done in my apartment IT GETS DONE as soon as possible. Even though I know they have a long list of work to do they seem to move fairly quickly. So if you are looking for tge perfect apartment that nothing ever breaks down keep looking. Such as life..nothing stays... immaculate forever. But if you are looking for the perfect place to dwell..close to everything..a place where the staff genuinely truly cares about thier residents..then PEMBROKE CROSSING is your place to be. Looking forward to more years of living here. ? Read More

It always concerns prospective residents when they see poor reviews. I think we have to give management the benefit of the doubt until proven otherwise. Yes, there's often significant dilemmas in how properties can be managed both from a standpoint a safety and maintenance. The Virginia Tenant Landlord Act and the Fair Housing Law are significant laws that apply to tenants but especially to landlords. It even allows residents to file tenant assertions during their tenancy and also small claims... actions after tenancy depending on which approach is more effective in a given set of circumstances. Read More