Managements communication skills are unskilled, and inconsistent. Parking is atrocious and unreliable often times having to park a block away. Safety and security are nonexistent. Rules are arbitrary and dealt with and reliably. The worst over all experience in renting an apartment in my life, across 3 states and multiple companies.

The new crew is amazing. It’s always clean and they respond to my work orders incredibly fast.

I am a current resident and I initially loved this place because of its location. However, because of how bad the management staff is, it’s not even worth it.

1. Office staff sucks! No offense but they seriously do.

2. Like what everyone says, parking is a nightmare. Even getting a reserved spot took me 6 months. The worst thing is, you get tenants that would park for more than the allotted time on an open parking spot. The staff, does not check the parking lot at all.

3. Security for... the main part hasn’t been an issue although my car has been broken into twice! Second time around, I don’t have anything in my car other than my registration and manual which got stolen.
They are supposed to have a security doing their rounds but in my 8 months of stay here I have not seen any security at all. There are cars illegally parked but I have not seen anyone get towed.

4. Troubled tenants? I’m not sure with one but I have seen cop cars here almost every month!

The management keeps the place nice and clean but other than that I think they need better customer service and better security for their facility.

I can’t wait to move out of this place after my lease is up and find a safer place to stay.
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The management here is absolutely horrible. Even after new management took over nothing got better, it got WORSE! Unfortunately, the staff were not helpful any time I went into the office and made living there even worse. After moving out they will nickel and dime you for everything so make sure you document your move in and take pictures when moving out.

There is absolutely NO parking and they will tow residents without even a courtesy call! They also charge you for open parking which is... ridiculous - it's Federal Way, not Seattle. In addition, the security gate rarely ever works and I don't think they have any plans on fixing it.

It's honestly a shame because the complex itself, the grounds, the maintenance team were all great. But the parking, management, staff, and their business practices are shady. My two cents - STAY AWAY!!!! Read More

I hate this place's parking situation so much. To few parking spots for all the residents to fit. After a long day, it's literally the worst thing. Makes me hate this place. I'm waiting for a sport right now, been waiting over 20min... I fully expect to be waiting at least an hour... Again... This place doesn't feel like home.