I just renewed my one-year lease. The leasing office staff is very professional and the maintenance crew is on top of my requests. It's a very peaceful and beautiful resort-style apartment and grounds. Unfortunately, there are some residents that do not take care of the grounds and ruin it for those of us who love living here.

The maintenance guys like Alex and some other guys are very professional, informative, and do a great job.

We just signed another lease with this complex because we have had nothing but great experiences living here. Randy and Alex, the Maintenance team, came next day after I submitted my Maintenance Request. They were friendly and hard working. The property is incredibly clean, and we love the updated appliances and flooring. Also, the Gym and 2 pools with cabana's cannot be beat!

We just started leasing a 2 bedroom apartment. We have a 3 and a half year old, as well a child on the way. Suddenly, without notice, this facility hired a company to install electric vehicle charger stations in every single reserved vehicle parking spot. This company started trenching right outside of our place. Our child almost fell into one of trenches which were left completely uncovered. Open trenches should be covered with plywood or metal grates per city requirements. This same company... has blocked numerous reserved parking spots between April 21-26, one of which was ours, so my pregnant wife had to find an empty spot on the other side of the complex and walk almost 2 blocks with our child when she came home.
We are worried that this may be a continued issue regarding communication and exclusion. We both struggle to pay the considerably high rent here, and it hurts to be involved with paying money to a company that clearly only cares about taking it. We were shown a very different version of this community upon a pre-lease walk through. We always see cars parked overnight in the no parking zones by the trash but they never get towed, shouldn't my wife have had the option to park there while this company tears apart the surrounding grounds?
We never got an email or a paper notice regarding the construction for the electric hookups. We never got an email or notice regarding the roof up keep which have been here 1 week or longer.
We have taken our child outside to roam in the grass near our place and almost everytime someone comes in with dog poo on their feet. I guess that's normal for this area but where we lived before that never happened. I have to say that since we've been here, the designated trash zone does not appear to be ours to use. It is crammed with random old mattresses, chairs, shelving. We stood there one day watching a person pull into the property in an unmarked vehicle and dump a truckload of old insulation and dry wall, then leave. We are concerned that the trash we pay for wrapped into the rent is being abused by people that do not live here, therefore why the cost if anyone can dump trash for free? We hope this may help the management be better at including a more comfortable area to exist.
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Management is useless unless you are a new lease VICTIM. No responses to voicemails or email unless you are a new lease VICTIM. You will need to have your own handyman as any repairs, emergency or not, will BE IGNORED. THIS IS NOT LUXURY. Non reserved parking looks like a junk yard with inoperable vehicles which the "security" company WILL NOT TOW AWAY: flat tires, non residents, etc... As well they are the SMALLEST parking spaces you will ever see so get used to squeezing tightly out of the... driver side door just to exit your vehicle. Out of 7 days, 3 of them the hot tub was non operational. If you do have dog(s) prepare to step in piles VERY often, most of the people here care nothing about picking up after their own pets, and combined with lack of security cameras throughout the property, this is not enforced. Avenue 5 refuses to hire enough staff at this Sofi location, so make sure you like waiting for something that will never happen. Its sad that they arent transparent when signing people into year long commitments that will cost between $26,000-$30000. ALSO BEWARE, this company may try to charge you top dollar for a unit that has NOT BEEN RENOVATED: old shabby cabinets, REALLY REALLY bad shower/tubs, old carpet, old paint, old ceiling fans. They will NOT clean dryer ducts EVER costing more electricity out of the renters pocket. The blinds on the sliding doors and windows are easily over a decade old which makes them frail and poor at blocking light. The windows are VERY OLD, single pane, NOT energy efficient.
The trash situation here is a complete joke. There are constantly random non residents showing up leaving beds, grills, tables, desks, everything and anything, so the waste disposal is always full and disgusting.
It is an unfair business practice to market a renting habitat as Luxury due to the surrounding area, when it lacks basic high end community standards.
Considering renting at this property? Good luck. Find out what they say when you ask about these dilemmas. They will lie straight to your face. Then you start a process; wait, worry, frustrate, ask... Repeat.
NOT LUXURY Read More