Management told me they were "too busy handling complaints" to notify residents that they had changed rent payment methods and had a problem with their online payment portal that disabled an autopay that had been set up for 5 years. They were NOT too busy to fill out and post dozens of eviction notices caused by their error. The following month it became clear that credit union autopays are permanently disabled leaving only money orders or credit card payments for a 4% FEE. The office does not... even take payments and everything must be done through a phone app as management does not trust them with money. They have the Valet Living trash service but observe none of the rules and I regularly have to walk around the neighbor's trash or where the animals got into it over the weekend as the service is Mon-Thur (at best and if they show at all). There are many more issues but these are the straws that broke it for me. Read More

New management, went downhill fast. The pool is green and dog poop is piled everywhere. The office staff took it upon the self’s to enter my apartment without notice or permission to check on my rent (late) and when I told her she had no right and was being rude her response was “I don’t need to be nice if you don’t pay your rent”
I was happy here with the old management but the new one has made living here more of a hassle everyday.

My apartment has now flooded 2 times both times I had to deal with industrial fans and dehumidifiers running 24/7 throughout my house for more than a week. Property management has responded poorly and every time I walk into the office it’s a new face that can hold a leasing agent for more then a month. Dog poop is littered all through the complex and the property does nothing on top of owners who don’t pick up after them selfs but when it comes to having an issue good luck getting something from... the property management Read More

I’ve read in other reviews about poor communication, and that’s 100% correct. Also, this is the second snow storm this year they’ve done nothing to clear the pathways or even the parking lot so now even the “covered” parking spots aren’t going anywhere.

terrible communication with front office and maintenance staff. we moved in earlier this month (feb) and nothing has been fixed and no timeframe on when things are going to get fixed. two different maintenance staff members have shown up with no help to solve our issues here. I am terribly dissatisfied with our experience so far living here at Westward Heights and hope that the leasing office staff can change things