Hello,

We appreciate you taking time to provide feedback. We are always open to honest feedback and there may be some confusion on some of the feedback you provided. We understand you are upset with your final account charges from your move out. We... did send out emails to residents starting in April with our cleaning checklist and list of charges so all residents knew the requirements for their move out. We always circulate this information so there are no surprises to residents when they move out. When you do move out and there is property damage or cleaning that wasn't completed residents are held responsible according to the lease contract and move out charge list that is provided. We do send notice a week prior to residents notifying them of quarterly inspections. We did speak with you regarding your inspection and the fact that you were dressed when we entered your apartment. The elevators were not broken the full month of July. There was an incident where the elevator had a repair that was needed and it was completed with 2 business days. We also had signs posted to let residents know to not hold the doors open as this causes the emergency safety sensor to be activated which shuts the elevator down. We do have pest control that is provided to residents and if pest control is needed residents can request service. We also have a schedule where apartments are sprayed on a quarterly basis. We do have a noise policy and enforce the policy. Residents can submit a noise complaint and our office will notify the responsible apartment and take necessary action. We are connected to the Oconee Greenway which is a wonderful walking trail to take dogs. We also have grassy areas in the front, back and side of our property with pet stations! I'm not sure where you saw the $1,500 sublease fee. Our lease takeover fee is a flat $300 fee for residents. We also have no record of police removing anyone from apartments. The gates did need repairs on a couple occasions from storm damage. Unfortunately we cannot prevent strong wind from pushing the gates open and breaking the arm. We did work with our vendor to have the necessary repairs completed as fast as they could come out. We do thank you for your time and hope this helps clear any confusion. If there is anything else please feel free to reach out to our office. Read More

Thank you for taking time to provide your feedback. Our office did receive an email from your daughter regarding the issue and our manager submitted the maintenance request so maintenance could take a look and resolve the issue as soon as possible.... Our maintenance team does knock at least 3 times on the front door and announces loudly before they enter any apartment to notify residents they are there to complete any work. I do apologize that your daughter wasn't not aware they were entering her apartment and we will ensure maintenance is continuing to make their announcements before entering. Residents do have the option to submit maintenance requests through their portal and select to request an appointment time for any work in their apartment if they wish to do so. Thank you Read More

Thank you for your feedback! We are sorry to hear you have experienced some noise. You can always contact the office for any noise complaints. We are happy that your overall experience has been good!

Thank you for your feedback! We are happy to hear you love The Flats! We are always looking for more fun event ideas and would love to hear any ideas you have!

Thank you for leaving a review! We love to hear that you love our amenities and staff!