Over the last two months or so, the quality of service from the property management agents has decreased significantly. Residents received notification a few months ago that a new company had purchased Sundance Creek. I didn't think the customer service I had come to know and expect would change for the worse. I was wrong.

Before getting into the details, let me first say that I have lived in five apartment communities in my life and have written a mere two negative reviews. This is the second.... Until about 4 weeks ago, I rarely placed requests for maintenance service. I love my place and take very good care not to ruin/ break things there. Even when small things malfunctioned, unless I really needed maintenance to come in, I didn't trouble them. Two of my stove burners were broken for some time, my kitchen disposal was broken, and the weather stripping under my front door was coming off piece by piece. I didn't say anything, though, until my refrigerator stopped working. I figured since they were coming to fix the refrigerator, I would add the three other small tasks to the request. I placed the initial request 3-4 weeks ago. After one week went by and no one came to repair the fridge, I started calling, emailing, and dropping by. I must have spoken to Adrian and the new manager Marilyn (I think that's her name) over six times, and nothing was being done to fix any of the items on my list. Each time they promised they would "note" it and "get him out there first thing" and nothing was done. I had to throw away so much groceries and had to resort to eating out because I could not go grocery shopping. After weeks of begging them to do what I pay for every month, they swapped my fridge out a few days ago. For some reason they didn't get to the other items on my request. Last night I realized my AC wasn't cooling my apartment, and it's about 90 degrees in GA, so this morning I went to the leasing office during regular business hours to ask them about the outstanding request and to let them know my AC unit was inoperable. The sign said "open," but the door was locked. As I was driving home, I saw Adrian and Marilyn riding around in a golfcart and inquired about the request and the new AC issue. Marilyn feigned concern and "promised" to have the maintenance technician there "first thing" when he came in today around "noon." It is 7:27pm as I write this review, and I feel like I am suffocating in my hot apartment. Nothing was fixed as promised.

Please beware!
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The things you have read from other reviews are true as a current resident I’m highly disappointed management is unprofessional & rude. The maintenance is extremely low in the community. The water bill is not per usage. Forced to pay for valet trash in which never picks up my trash. I wouldn’t recommend this place to anyone. No one answers the phone or call back or even respond to emails. It’s a joke the place is nice on the inside but they don’t really clean the facilities Cobwebs everywhere.... If I could move out tomorrow I would. Corporate of course backs their community so unless you don’t care and want to throw your money anywhere then be my guest. Just not a great place to call home without complications. No where will be perfect per say but at least look somewhere else where they will actually care about your concerns and not laugh in your face (happened to me by the so call assistant manager and maintenance man). Read More

This place is a dump. I've been here since May 2018, and I will not be renewing my lease. Trash compactor and entry gates stay broken. Black goo seeps from the faucets. I can literally keep going but I'm running out of characters.

MOLD LIVES HERE. I leased an apartment from this place from May to August 2018. Living here was detrimental to my health. The staff doesn't care about your well being. It took staff and maintenance 11 days to coming in apartment to access water damage. DON'T MOVE HERE DON'T MOVE HERE

I’ve been meaning to write a review of my experience but it slipped my mind. I thought I’d found the perfect new place to call home back in January 2018. They ran my credit...I was approved...paid my application fee and administrative fee ($200)...then a few weeks later I received a call stating that the tenant residing in the unit that I was SUPPOSE to move into decided not to move out and was going to go month-to-month. I was then informed that two additional units had opened up since I’d paid... my fees. I was cool with that until I was told that I’d have to pay $50 more a month. I didn’t feel like that was right at all. It’s not my fault that the tenant was allowed to stay after giving her notice to vacate. I shouldn’t have been held accountable. I should have been allowed to get another unit for the SAME price that I was set to pay originally. Very unprofessional in my opinion. I was able to get $150/$200 back. Lost out on the application fee but in this situation, I should have gotten ALL of my money back. Read More