You literally have to beg them to pay attention to you. I don’t understand what the leasing agent’s job here is. Don’t waste your time here.

I had an appointment which I was late to, due to being new to the city. An agent still attended me and sent me a virtual tour, and also told me to email her back so she could put me into her tour schedule the next day. I did so. She didn’t answer until the next day, then proceeded to simply ask me the same question she had already previously asked me.... Finally, she asked what day would work for a tour. I suggested the next day again. She emails back saying it’s full, and if the next day would work. I said yes! Whatever times works for you, I’m in…
No answer. Next day comes, I follow up. No answer.
Next day comes. Email her and the leasing office. No answer. Called the leasing office 3 different days, over 5 different times, all at different times. No answer. I mean… just exactly what do you do at work? Read More

They turned off the heat for a few days in one of the most coldest days of this past winter. Poor management service.

I have lived here since early 2023, and have had relatives here in the past. I currently live in one of their "renovated" units.

-Heating issues are terrible here. WGN came out on 1/16/24 due to the excessive complaints of no heat, my own unit is barely 50 degrees currently. Golub/Prairie Shores wasted a ton of money on the "Hub" building instead of replacing these windows that are from the 1950s.

-I constantly see ants and tiny bugs in my apartment. My building had a whole building pest... control happen 2 months after moving in as roaches kept getting seen everywhere. I still see them maybe once or twice a month.

-Ground floor units suffer from plumbing issues it seems. My kitchen sink would constantly back up from the sewer. The explanation given was that it just happens to the ground floor units due to all the units above it, which is just not an acceptable answer.

-Bathroom faucet constantly leaks out rusty water when it's first turned on.

-Freezer would constantly have issues going into a defrost cycle and ruining my food. It was swapped with a new unit, and that new one developed the same defrost issue within 2 months.

-Parking is atrocious, and Contract Tow should be ashamed for raising the annual $125 parking fee to $25 flat fee every month (now it's 300 total). You get no guest passes. Winter parking is terrible for guests as King Dr has a winter overnight parking ban.

-People here are inconsiderate in general. Laundry machines are communal in the basement (10 washers, 10 dryers) as most units do not have their own laundry units. People will take up more than 3 washers/dryers at a time, and then leave their clothes in there for hours on end. If you don't do your laundry in the early morning or late at night, get ready to have to move peoples laundry out and deal with them crying about it.

-Lease renewal is a joke. They jacked my rates up over $150 for a studio. I am moving out shortly, and checked that they listed my studio for the original rent I was paying instead of the lease increase. That is just ridiculous. Read More

Sent in my application never got a call, text email from anyone at the leasing office. I called multiple times and never got an answer. Sent an email on Saturday which according to their website, and on the application form, both leasing and management office are open:


OFFICE HOURS
Monday-Friday10AM-6PM
Saturday10AM-5PM
Sunday12PM-5PM

Please note, above are the Leasing Office hours. The Management Office will be opened Monday through Saturday.



Spoke with somenamed Demisha who said no one... was in the office Thursday, Friday, Sat or Sunday. So essentially 3 out of the 4 days that they have posted as open.

Again, I was the one who had to constantly call without a response.

And after all that ordeal, she tells me that my admin fee will be refunded in the form of a check in 30 days. Ridiculous, how can I be sure that I am going to get a response or even get my $425 if they are very difficult to get a hold of. I also find it extremely frustrating that I was the one that had to chase them down for a response.

Please be careful when filing out application to live here as they lack basic business etiquette such as communication and basic customer service skills.

If this was the awful experience applying I cant even begin to imagine how awful it must be to address any issues living there. Read More

When moving in I explicitly asked about the roach problem I has seen in the reviews but was assured that this was not the case. Upon move in a dead roach fell out of my blinds. A couple months later: my apartment is infested. 3001 does indeed have a roach problem. No updates in the bathroom. Noise isn't too bad. The windows don't shut all the way and I have already had maintenance come but they did nothing but add a bit of caulk. Small flies are now entering my apt through the hole they left.... Lastly, the hallway consistently has trash in it. Read More