What a nightmare of a place to live. We have been stuck here for three long years and are so happy to leave. From black mold upon move in to gas leaking into our apartment due to the failure of maintenance to light the pilot light on our stove to drug addicts living in the boiler room and peeping in our windows and constant roaches, this place should be ashamed to rent to anyone. Garbage is strewn throughout the community. Parking is impossible. Nobody, including the management cares. Our move... in was such a bait and switch we were given a personal apology and a $250 gift card as an apology. Apartments are old and dilapidated. Run far and fast before renting here. Read More

The apartments have humidity and mold problems and Brookchester receives complaints and does not solve them

This place has a major cockroach problem. They spray but don't seem interested in getting to the bottom of the issue. They also are in violation by renting a 1 bedroom to 4 adults. One of the neighbors pointed this out to me. The staff is rilude and inattentive. They write lovely apologies in response to bad reviews but it's just words. Stay away from this place.

If you live here you’ll need to deal with stolen packages, dirty pet hair filled apartments, black mold, mice and roaches in all the bathrooms and laundry rooms

Also very recently, the addition of active shooters!—Someone was literally shot and killed in their apartment 3 months ago.

The walls are VERY thin, you can even hear when your neighbors sneeze. In the Winter, every 3 hours you hear the clanging and banging of the radiator. (btw you have NO control over the heat.). The parking... situation is atrocious, if you’re a 2-car family don’t even bother—parking isn’t assigned and spaces are all filled everyday at 4pm.

They’ve had personnel shortages in maintenance for at least 3 years, so they’ll tell you that only emergencies will grant you a visit from a maintenance/facility worker.

The office staff will be super sweet and really nice when trying to present the illusion of a friendly and competent team…before you move in.
—After you move in you’re treated like garbage. They will take every opportunity to be condescending and rude.—pay attention to their tone when answering the phones.

If you have no other option, and you NEED to live here, take my advice and document EVERYTHING. These people are just looking for a reason to evict you or keep your security deposit. Force them to show you the apartment before you move in, they’ll tell you it won’t be ready to view before your move-in date. Do not live close to any dumpsters because trash gets taken out at 7am on the weekends and the truck will wake you up. Lock your doors at ALL times and be careful walking around at night because skunks will get you.
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The apartment is too hot. The winter time you have to run the AC all day and night. Still no use. It was showing 87 when i checked. So i called the maintenance. They told me to open the window. They said they will take out the AC from the window. So i can open the window. How can somebody sleep with the windows open.