Thank-you taking the time to give us a candid review, so we can continue to grow and serve our valued residents to the best of our ability. As the new property manager that has been here for the last month and half and with the company at other... properties for a few years now, it is not nor has ever been the goal of MGI to have dissatisfied residents that feel ignored. Since my time here we have overhauled some staff to ensure that residents are being heard and the issues you have brought to the forefront are addressed in accordance with the Ohio Revised Code. Under no circumstance are the conditions you mentioned acceptable and since my time here, I can vouch that such maintenance requests have been addressed and/or scheduled for the appropriate vendor the same day.

Hallways are cleaned twice a month by our contracted vendor and carpets are scheduled twice a year for routine carpet cleaning (fall and spring). Currently, hallway carpets are scheduled for cleaning the 1st week in November. In regards to the “Maintenance Man that is pretty creepy”, I absolutely can assure you the man I know you are referencing is the kindest man we have on our roster and would help anyone day or night. It is unfortunate that you felt uncomfortable and had you voiced your uncomfortableness I am sure a substitute maintenance tech could have been utilized in lieu for your convenience. As I always tell my resident’s crime does not have a zip code and reporting issues immediately to local law enforcement helps to continue community patrol responses. We wish you the best of luck in your future endeavors and appreciate your time to place a review.

Kindest Regards to you,
MGI Management Read More