I have been a resident here at the 6809 Mayfield Rd Gatesmills Place since September 2020 when I relocated back from Arizona. Although my first two years I was not as satisfied as I am today, and it is all due to the New Leasing office, Customer Service person Judy, and Maintenance personnel. I am retired and spend a lot of time home, therefore, I easily notice that the halls are vacuum a couple times a week, the laundry room is kept much cleaner with the new machines being a welcome. Our... Customer Service person Judy is absolutely great with taking the time to assist everyone with their needs, or issues, and most importantly she is extremely easy to communicate with, and very friendly. My first couple of years here, I seriously considered moving out, but then we got this new team of people that actually do their very best to keep everything working. Therefore, I am very comfortable here, I love my space, and for now I am content. Read More

I have never lived somewhere that people actually felt like a community. I have that here. I tell everyone I know to move to Gates Mills. I love my apartment!! Riley moved me in and she was such a joy to work with. Thank you again for helping me find my home!

I just moved in a few days ago and it was an easy process. Staff in the leasing office are friendly and quick to respond to questions.

Do NOT move here! I've lived here almost 2 years. I'll be moving out as soon as my lease is up. They make it seem so wonderful in the beginning. Where do I begin? Let's start with the elevators. Those janky things are constantly broken down. Or you get stuck in them. Everything my leasing guy told me was basically a lie. When it comes to maintenance he advised me unless the apartment was on fire or the the toilet was overflowing to NOT call the emergency maintenance line. I had an issue... with my my freezer not working on a Friday. So I put in a maintenance request for it early in the day. NO ONE showed up. The next day my entire refrigerator quit working. So I put in another maintenance request. The maintenance guy shows up a few hours later. By this point as you can image ALL the food in my refrigerator and freezer I had to throw away. I lost about $200 worth of food. The maintenance guy advised me to email his boss Carol (Property Manager) to see what she could for me. So I emailed her. The outcome of that situation was she advised me to either file a Renter's Insurance claim. She also advised no credits or compensation would be given and next time call the emergency maintenance line. During the summer time the A/C is a joke. The A/C is old and unless you're sitting right next to it you won't feel it. MORAL OF EVERYTHING DO NOT MOVE HERE!!!! Read More

I've been here for about three months now. I haven't had a functioning dishwasher for two. You can file maintenance requests through their online renters portal. All of my requests were getting cancelled with no explanation. So I finally sent an email to the leasing office complaining about this. They said I would get a new dishwasher installed on a specific date at a specific time. That time has since come and gone with no dishwasher.
I have had nothing but issues with this place since I moved... in. There is little to no communication.
The fitness center equipment is broken and run down. The laundry center smells awful and is expensive at 2 dollars per load in small units. You'll need two for a basic load of laundry.

The only positive experience I had was the leasing process. And even then, there were a lot of false promises.

If you don't mind this stuff and think the price is fair for that, then by all means. Otherwise, keep looking. "Awarding winning K&D"... yeah, right. Read More