Stay away...their management fails on multiple levels. They turned us into debt collectors a year after my daughter's lease expired because they said we did not turn it just keys. 0once I got involved they suddenly found proof we turned in the keys. I spent 5+ hours getting it addressed, only to find out there was also a ~$20 fee associated the last water bill that was a year old because they never sent that to us...now once again despite wasting my time getting $160 false key fee resolved... they are not interested talking about my time they wasted. If you sign a lease here do so at your own risk...they are inept from top to bottom. Read More

My fiance and I moved in last year, and we've loved it here! Its a very quiet community and the neighbors are friendly. The maintenance guys are crazy fast at getting issues taken care of, and if its something that will take a bit longer to fix they're great at communicating that. The ladies in the office are all super friendly. We are always greeted with a smile and by name and they seem like they really want to have a genuine connection with the residents here. Like every apartment, there has... been a hiccup or two but they are efficient in getting any problems resolved as quickly as possible and they usually send out updates instead of keeping residents in the dark. Overall the customer service here is out of this world, and I could not recommend this place enough! Read More

I love everything about this place! Maintenance is handled quickly, the staff is friendly, and the units are beautiful. The complex is gated and close to plenty of restaurants and shopping, but is also in a quiet location.

A highlight of 21 Gramercy is its staff. The office staff are exceedingly helpful, friendly, and welcoming. I feel like I can come to them with any issue, and they will genuinely work on my behalf to find a satisfactory resolution. The maintenance staff are also very responsive to any problems that arise in the apt, typically responding within hours of my maintenance requests, even for minor things like a clogged sink, and always sufficiently addressing my concerns. They're very effective and... professional overall. The apt complex itself is quite picturesque, with a trendy clubhouse that evokes boutique hotel vibes, and opens up to a large pool framed by palm trees (though it seems many of the palm trees died during the freeze earlier this year, and have not been replaced). The apt buildings also have a unique aesthetic, covered in an eclectic mix of earthy-toned stucco, stone, and siding that have an almost villa-like quality to them. The rest of the facilities (e.g., fitness and business centers, outdoor spaces) are pretty standard and on par with similar complexes in the area. I would note that when I moved in a few years ago, the complex was marketed as a place for young professionals in BCS, but it is primarily targeting college students now, which is something prospective renters may want to keep in mind, depending on the life stage they are in. Read More

I have lived in several apartment complexes and have never had such a positive experience with the staff and maintenance . They go above and beyond! I always ask for Shade, she is so friendly and helpful!