Thank you for sharing your feedback about your experience at Rev Northgate. We are committed to providing a positive living environment for all our residents, and we appreciate the opportunity to address your concerns.
Regarding the pool hours, our... pool closes at 11 PM, aligning with our quiet hours to ensure all residents can enjoy a restful night. The pool was briefly closed, during the month of March, for two hours in the morning for safety reasons while we addressed maintenance in a resident's unit.
We have not been made aware of any construction issues. The incident involving your closet was caused by a large amount of items on the racks and this was addressed the same day you submitted the maintenance request. Upon reviewing your account, we found that all maintenance requests were completed within 24 hours, rather than the two weeks mentioned. As for our parking garage, it meets standard size requirements, and we regret any inconvenience you may have experienced. Unfortunately, we were not informed of any damages to your vehicle.
Concerning package handling, please note that Luxer One implements a $5 fee if packages remain in lockers for more than two days. This policy is in place to ensure that all residents receive their packages promptly. Packages are never left unattended; carriers log them upon arrival and place them in the appropriate lockers or package room.
We strive to maintain cleanliness in our coffee and cold brew area, checking it regularly and restocking the coffee bar and the coffee machine every morning and evening before closing. Our staff is knowledgeable and committed to assisting residents. While staff may enter units during business hours without prior notice, we always provide advance notification.
Regarding elevator maintenance, while they were temporarily out of service for preventive checks, this was not for more than one to two hours. As for your move-out charges, we are unable to purchase the charger for the shower head speaker separately, so if the charger was missing, we had to replace the entire unit. This was communicated via email, and your charges were accurately assessed based on the inspection of your bedroom.
We value honest feedback and regularly conduct giveaways for reviews of all ratings, not just 5 stars, as we seek constructive input to improve our community. We apologize if it seemed otherwise; our intent is to learn from our residents.
If you have any further questions or concerns, please feel free to reach out to our Resident Services Manager at rsm@revstudentliving.com. Read More

Howdy! We truly appreciate your wonderful feedback! Our team strives to provide a helpful, clean and amenity-rich experience. Your kind words are motivating and inspire us to continue delivering excellent service. Thank you!

We're delighted to hear about your positive experiences with The Rev. Our team takes pride in providing exceptional service and we appreciate your kind words. Thank you for the recommendation and for choosing us as your living solution in College... Station! Read More

Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the amenities and our convenient location. Your recommendation is greatly appreciated, and we hope to keep exceeding your expectations! Thanks again!

Thank you for your positive feedback. We're thrilled to hear that you enjoyed our amenities and staff service. The coffee machine thanks you as well! Looking forward to serving you again soon. Thanks again!