I live in the "townhouse" which is really a loft since there is no door or closure to the upstairs, which is fine, but they couldn't even be honest in the marketing.
Three weeks after moving in there was a hard freeze and my unit was flooded. Maintenance came by and said that I had the worst out of any of the units that they saw, and said they would be back to try to help clean up the water. I waited for hours while everyone else was taken care of. When I called to the office, I was hung up on,... so I had to walk up there. I was met with anger from the staff in the office as if I was making their day harder by asking what was going to happen to my unit. They talked to me like I was stupid and basically ran me out of the office. When maintenance finally came by, they told me that it was my responsibility to handle the biohazard from their sewage backing up into my unit. The only repair I was offered was getting my flooring in my living room replaced, but my kitchen and half bath were completely ignored although they had the bulk of the water. My carpeted bottom step that was stuck in the water for hours was never checked. When the guys came to replace my flooring, they only ripped out the old and installed the new without cleaning anything, which trapped all the disgusting stuff underneath my floor where I can't possibly clean it up. I now have fungus growing in my baseboards due to them not being treated with any sort of biohazard chemicals.
I have been telling them for months that I have an infestation in my apartment. I have shown them pictures, told them where I think the problem is coming from, and was made promises they never followed through with. I was told my fridge would be replaced because I have roaches living in it, and they only sent someone out to spray the machine instead of replacing it, thus sending the infestation further into my apartment. There are roaches living in the gaps left in my floor by a shotty install. They are only willing to do pest control on Wednesdays, and do not make any accommodations for extreme cases like mine, so if scheduling doesn't work out, tenants just get to live with the problem. Their way of handling things is by blatantly ignoring it and pretending problems don't exist, and when they are brought to their attention, tenants are met with disdain and outright disrespect.

(These statements completely excludes the maintenance staff. They are all wonderful)
There are many more but my review is too long Read More

Dishonest leasing agents. I was told prior to paying an application fee that if my applicant was denied the $150 admin fee would be refunded and only charged the $50 application fee. Fallon knew I was helping someone find housing. Once the application was denied you cant get a call back. Then when you do hear back its reasons not disclosed originally. Leasing agents will tell you what ever you need to hear to apply to earn their commission. Good luck getting them to answer a phone call.... Terrible dishonest management. Read More

After reading the reviews I was really nervous about renting here but we still gave it a chance. We have been here since July and have a couple complains but not many complaints. Still a livable place. 1. Gate remote. We were charged $60+ for 2 gate remotes. Only ever received ONE and it NEVER worked. Thankfully only about a week later they changed the gate access to an app. Of course, they wouldn’t give us any type of refund for the ONE we had & it not working the entire time we had it. 2. Gym.... As soon as we moved in within a week or 2 they shut down the gym for a remodel. It’s been closed for way too long and every time I drive by I don’t see anything being done to it. Plus we are still paying for something we can’t use. 3. COCKROACHES. BEWARE. This is my biggest complaint about this place. It is infested. They “spray” but it doesn’t help much. When I first moved in I would kill around 5 everyday. I have used bug smoke bombs TWO times now AND spray my own apartment 2-4 times a week & I am STILL finding cockroaches. I only find one every couple days now but imagine how bad they would be if I didn’t take these matters into my own hands & spray myself. If you want to move here be prepared to spray often. Other than that I have not had many issues with the complex. Pools are nice, people who live here are friendly and rent isn’t bad. Read More

The management does not take the renters complaints as valid. The water is as of this month (August) almost $100 that is added to your rent. You don't know what you each renter used (water wise) because you are not given a bill with the usage written. They take every building and divide the water bill by how many renters are that building. They do not have meters. When the air conditioning goes out, they will not get anyone on it fast (even though some of the temps have been 104 degrees and... up this summer). Management thinks it okay to not get on the problems. I have to have pest control out so many times that, because of roaches. When they don't come and you complain and get mad enough to scream, the management doesn't seem to think, that you should scream. They don't care because it is not happening to the front office. If they are going to rent with a contract, they by the same right they are obligated under the contract to make all repairs ( NO MATTER WHAT IS IT, IN A TIMELY FASHION). JUST DO YOURSELF A FAVOR AND DO NOT RENT HERE. I'M CONTACTING MY LAWYER ABOUT THIS MATTER TODAY. Read More

Don’t live here. They don’t fix anything and if they do it’ll be months before they do. IF they don’t just close out the ticket