The Renaissance at Preston Hollow used to be a luxury property. Until the ongoing construction is completed, I would not recommend this property to anyone. There is no onsite management and maintenance issues are taking up to 3 weeks or more to be addressed

I would not recommend living at the Renaissance at Preston Hollow. Management does not seem to take their jobs seriously and provide empty promises all the time.

I have loved this place so far. The residents are so welcoming to me. There are so many great amenities, and nice green spaces around the facility. The location for this area is so nice. I am in the center of the facility and it is so calm and quiet!
It is in the middle of a huge refresh and hopefully will be completed soon.

Besides these past 2 years with the on going construction and problems, Preston Hollow had been great. They were very responsive when we had a problem and very transparent when necessary providing safety tips and community gatherings that were convenient to all. I'm hoping that construction will be done soon and Preston Hollow will go back to how they used to be.

Renaissance at Preston Hollow Apartments falls significantly short of expectations. While the complex may initially impress with its attractive exterior and convenient location, these superficial attributes quickly fade upon closer inspection, revealing a troubling reality marred by poor maintenance and unsatisfactory living conditions.

Residents cannot view their actual unit until after they have signed the lease and received keys to the apartment, with a commitment that repairs will be... completed promptly following the move-in inspection. I have been residing in my apartment for six weeks. Upon moving in, several issues were immediately apparent. Within days, maintenance tickets were submitted for problems such as a shower head and tub drain are corroded, ceiling above the bathtub shows worsening water damage, and the repairs made were substandard, plumbing issues in the bathroom, and cracked windows resulted from exterior repairs to the complex. The response from the maintenance team has been slow and inadequate. Despite repeated requests, the ceiling above the bathtub shows worsening water damage, and the repairs have gone unanswered.

Security concerns: The gate fails to shut properly when employees depart in the evenings.

Management Staffing concerns: Interacting with the management team proved to be just as disappointing. Emails and phone calls were frequently ignored, with no responses following feedback reviews or surveys. On-site staff were often preoccupied on the phone when attempting to address complaints in person. This absence of accountability and professional conduct from the management team further intensified an already aggravating scenario.

Apart from the maintenance issues inside the apartment, the general state of the complex is troubling. Common areas like hallways and stairwells are frequently unclean and muddy, while exposed rebar metal during construction creates hazardous conditions, further complicating daily life.

Prospective residents should be thoroughly aware of these significant drawbacks before making the decision to move in. The combination of neglected repairs, poor communication, and inadequate facilities makes this complex a regrettable choice for anyone seeking a comfortable and well-maintained home. Read More