I’ve been living at The National Residences for about 4 months now, and I regret every minute of it. The staff here is incredibly unreliable and unresponsive to emails—I've reached out multiple times for various issues, but no one ever gets back to me.

The building’s elevator situation is an absolute joke. Out of the 6 elevators, only 1 works at a time, which means waiting forever just to get to your floor. It’s beyond frustrating, and I can't believe a building of this size is so poorly... maintained in that regard.

To make matters worse, the noise level on the higher floors is unbearable. It's so loud that I’ve had to sleep with pillows over my ears just to get any rest. It’s a constant struggle to find some peace and quiet, and I’m genuinely shocked at how poorly soundproofed the place is.

On top of everything, the concierge has confirmed that my mail was delivered, but it’s mysteriously gone missing every time. It’s clear there’s no accountability or attention to detail here.

Overall, I’d strongly advise looking elsewhere. This place has been nothing but a headache since I moved in. Read More

Where do I even begin with this property?! The amenities are nice but overpriced! The rent portal site charges an astronomical "fee" for processing, with no indication of what the fee is used for. I'm talking an additional $100 on top of your rent. To break my lease was over $12k. The elevators are SLOWWWW! Parking garage had a leak that ruined the paint on my car. I could continue but I'm running out of characters, DONT MOVE HERE!

PLEASE READ BEFORE RENTING! If you do decide to do a tour please challenge the tour guide with everything stated in this review to see if I’m not being honest. I stayed a year at National and would like to leave an honest review of this apartment. The price of this apartment is not worth it. The only reason most people stay is because they do not feel like moving
Below are the following reasons:
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1. Once you sign the lease the management will show their true colors of being rude and arrogant... for no reason.

2. The National DOESN’T OWN anything but the apartment rooms.

a. They do not own the pool (It is owned by The Thompson, and it’s not heated) Please touch the water during your tour

b. They will tell you valet is free to residence that is a LIE. That is also owned by The Thompson, they charge the resident $20! You are better off saying you are going to a restaurant than saying you are going to see someone that actually stays there. They will charge you $10 if you going into a restaurant.

3. The price you are paying for at the National is mainly for the amenities and 60% of the amenities doesn’t even work and as stated as above they do not OWN ANY OF THOSE THINGS.

a. The golf simulator screen is discolored. You literally have to throw the golf ball with your hand for the screen to react to the ball.

b. The golf clubs are a joke, just see for yourself.

c. The miniature golf course is barely kept up, just see for yourself

d. The Theater room NEVER WORKED! It was missing the iPad for majority of the year lease. If you do the tour, PLEASE ASK THEM IF THEY CAN TURN THE THEATER SCREEN ON. You will thank me later

e. Only ONE of the four grills work! You will need to manually light a piece of paper to start the grill and that’s only for one of them. PLEASE ASK THEM TO TURN ON ALL OF THE GRILLS, you will thank me later

f. They say you get discounts, you don’t get any discounts at the restaurants but to the

4. Being that the building is very big, and is mostly owned by The Thompson and other companies. Anybody can visit the building.

a. At night, young kids will hang by the last grill and smoke weed.

b. Any and everybody can come to the pool being that The National doesn’t OWN ANYTHING.

5. The Management is not professional at all. The only thing they are good at are responding and denying any type of request a resident ask for. Anything else, they are terrible at doing.

THE ELEVATORS ARE NEVER WORKING Read More

They sent a $115 charge to collections after they closed our national account leaving us no way to pay it online. My wife and I are almost always out of town so we couldn't bring in a check. It was less than 2 months before getting collections call. We didn't get any sort of warning just a surprise hit to our credit and a permanent mark on our rental history. Absolutely insane.

Living here is such a cool experience. The management has always taken care of business, and been very polite. First off you’re living in a hotel. The lobby is beautiful and always wonderfully decorated. The building has some of the most desired restaurants in Dallas, trendy night life, and all access amenities. From room service, valet, dry cleaning, car service to Love Field, discounted rates for spa services (which you don’t even have to leave the building) and hotel rooms, etc. Also in... comparing all pools to the National/Thompson this pool is the best in the city by far. Whether the Ritz, Crescent Hotel, or other high end residential living, this pool is huge. There is so much room in the pool, there are huge pool decks, giant umbrellas, the wait staff, the full access bar, connected to Nine restaurant, huge cabanas. The best thing about the pool is there is no access other than hotel guests and residents that may bring a guest. It’s not a big noisy mess like so many other hotel pools. All the beautiful patio decks with the views can be accessed 24 hours. As well as a great gym with an outside workout area. There are so many places to walk to as downtown continues grow and explode with all types of restaurants and night life. Some weekends I never get in a car! There’s the trendy night life and restaurants at The National or you can walk one to two blocks for laid backed restaurants, bars, and the super nice ATT Discover District with food options two blocks away. There are beautiful churches within a block or two. the best cupcakes in the city are right across the street!

At times elevators sometimes make frequent stops in a 50 story tower, however the views from my place are amazing. The National has to have the best views of the city in every direction. I love the parking here as the spaces are huge compared to other parking garages I have encountered. There is so much more I could write. Upon touring all those other high end high-rises after living here, I realized I would just be going home to an apartment. When you come home to this building, you come back to so much more than just an apartment. There’s no comparison in getting what you are paying for after touring the other super expensive high end high rises. If all the options are going to be super pricey I’m going with everything The National building offers, and their outstanding management/concierge team which none of the other residential high rise buildings compared in my opinion. Read More