Paula will be very nice before you sign a lease but is extremely rude, unprofessional, and dishonest to contracted residents.

Before moving out, we asked why there was a $120 move-out cleaning fee. Jeff said the carpets needed to be stripped and cleaned. Our apartment had not yet been inspected and we cleaned it to pristine condition. When questioned if a mandatory carpet cleaning was in the contract, Paula said they were making every resident pay cleaning fees because of COVID-19. We signed... June 2020 during the pandemic and were never informed through email or notice of a required COVID-19 cleaning. They then stated that the only way to avoid the cleaning fee was to pay a “professional” cleaning company.

So, according to Paula, residents must pay Spruce or another cleaning company to clean the apartment, which is contrary to Spruce’s advertisement sent on Monteval’s behalf to all residents. After again questioning the charges, Paula said, “you look like you are going to cry.” When they realized that there is nothing in the contract regarding a mandatory fee, they resulted to hurling insults.

If you watch your expenses and care about being charged fairly and honestly, DO NOT LIVE at ICO Monteval. They will sneak in whatever they can to get more money from you.

Additional Information: They charge $150/month for an entertainment package. In the year that we lived at Monteval the internet went out twice, each for a full day at a time. The DirecTv receivers are old refurbished models from Sky Satellite. Our DirecTv box overheated, leaving us without TV for a week. The Zego online payment portal is archaic and does not allow for automatic bill pay, so you have to log in each month to pay your rent. You are not allowed to grill on your patio/balcony. Read More

i loved these apartments but there were a lot of hidden fees at the end, and they would charge for everything like maintenance, but it was pretty clean always, and the clubhouse, the pool and the gym were are great. the staff was nice but once i got yelled because o as laughing to loud at the clubhouse, i think i paid a lot and they shouldn't be screaming at me

I looked everywhere in Orem to find the perfect apartment for me and my daughter. It amazes me how horrible some places are with there customer service. I knew right when I walked into ICO Monteval that it was the place for us. Not only was the clubhouse beautiful and clean but the office staff was so friendly. They stood up , greeting us and had the biggest smiles on there face. We felt like we were home :) The sweet leasing professional showed us around and we found the perfect apartment with... a nice mountain view. The turn around time in getting us approved and in was about 2 days and we are now finally settled and couldn't be happier. I can promise you if you come and look around ICO Monteval you will fall in love. Read More

This apartment community is so great! So many awesome amenities that truly make it one of the best places to call home. The location is perfect, and near so many things you need to make your life that much easier! The staff is awesome as well, always on it and takes care of things as soon as they can. If you are ever looking for a place to live whether it be for a short period or a long amount of time I recommend ICO Monteval.

This has been a great place to live! We love our top floor apartment, the views are amazing and we have no plans on leaving anytime soon.