When I went to move out I started to remove the furniture with my fiance a few days before, when I went to the apartment for the last time to check if I had forgotten something and to clean the apartment I noticed that someone had come in there and broken the balcony of wood in the kitchen, immediately I sent an email to the manager with the picture asking what was that, because when me and my fiance left the apartment everything was ok and when we came back the balcony was all damaged. The... manager answer and she was very rude, without any professionalism, she said that no one had come in there and that she threatened me to charge a fortune to move out from there. I was never late for any rent payment and I said I would pay what it would be fair, then she said that she would send the bill to the lawyer and that I would have to pay the fees. I took a picture of how the balcony was when I arrived with my fiance there, but even so the manager denied that they had entered the apartment. This was the email I received one month before I moved out: " It seems as though Carmen already emailed you an estimate for what your move out fees would be $679.16. that would be an additional $200 for treatment. She also said that all of your move out fees would be due for 5/20." So I was okay with that, but Carmen sent the bill to the lawyer (on purpose) and they were charging me 1750.00, total. Besides Pleasant Spring isn't a safe apartment, Carmen F. the Manager is totally unprofessional and in the end charged me almost $2000 to leave. I don't recommend Pleasant Spring because starting with the manager they are dishonest, they make it easier for you to move in and then when you move out they charge you something surreal that even for renovation would not be that value specially for 1 bath 1 bad apartment which was my case. Read More

They lied about no-smoking policy, no enforcement whatsoever. People smoking on playground, breezeways, and balconies all the time. Unit smelt very strongly of cat pee upon move in. Windows were very old and wasps and mosquitos constantly got in. Neighbors dogs barked constantly late at night. Internet is a shared connection between multiple apartments, so it gets terrible often even though you are paying a lot for it. Dog park and grounds full of dog poop. Your water bill is a shared for the... community, so if your neighbor uses a ton and you use little, you still have to pay for theirs on your bill in the overall average. They have you pay a "lease intitiation fee" upon move in instead of a deposit, so you get no money back when you move out, and they charge for carpet cleaning, paint, and other "damages" when you move out, even if you leave it freshly painted and spotless. Police were there several times arresting people and for domestic disputes. You have to pay for grounds maintenance every month and they leave grass clippings everywhere and all over your car if you park near the sidewalk. Pool was closed many times due to broken glass or other contaminants. Read More

They lied about no-smoking policy, no enforcement whatsoever. People smoking on playground, breezeways, and balconies all the time. Unit smelt very strongly of cat pee upon move in. Windows were very old and wasps and mosquitos constantly got in. Neighbors dogs barked constantly late at night. Internet is a shared connection between multiple apartments, so it gets terrible often even though you are paying a lot for it. Dog park and grounds full of dog poop. Your water bill is a shared for the... community, so if your neighbor uses a ton and you use little, you still have to pay for theirs on your bill in the overall average. They have you pay a "lease intitiation fee" upon move in instead of a deposit, so you get no money back when you move out, and they charge for carpet cleaning, paint, and other "damages" when you move out, even if you leave it freshly painted and spotless. Police were there several times arresting people and for domestic disputes. You have to pay for grounds maintenance every month and they leave grass clippings everywhere and all over your car if you park near the sidewalk. Pool was closed many times due to broken glass or other contaminants. Read More

The place is nice. But the management is not. They will not put the tenants first. When something goes wrong they put it off for weeks at a time. Unless you don’t care about good service, really think about your decision.

Horrible. I requested a walkthrough before I left and they said they couldn't leave the office. I scheduled one for the next day and the manager didn't show. I then received a letter from an attorney/ collection agency demanding over $1200 for back utilities and damages to the apartment. I paid my rent and utilities every month on time but after my 12 month lease was up I was not allowed to renew my lease. I paid a ridiculous amount for my utilities. I now live in a house in American Fork and... still don't pay as much for utilities here as I did there. Former tenants should get together and class action them for over charging for utilities. Read More