Horrible place to live. For one every one of the leasing agents is a liar and doesnt know how to do their job. Literally EVERY amenity featured doesnt work; gate never worked, elevator breaks every other day, every machine in gym doesn’t work. Maintenance only comes after the third complaint of the request. I was cooking in complete darkness for a month, not to mention if you pay money to get anything installed it wont work properly. I had a ceiling fan installed the same month i moved in, my... lease ends (thank GOD) in a couple of days, still not fixed. Compass at city center has same features but better price. I rlly wish i hadnt left for this hell hole. Save your money and run there! Read More

If you are looking at this complex, think again. There are more options in the area with more updated and up to date apartments than this. If you live around the trash compactor you will smell the trash and potentially see how people do not put the trash in the dumpster from your window. Lived there over a year and they only cleaned the stairway once, prior to that the spiderweb collection was comparable to Halloween decorations. No matter the size apartment you will only be allotted one parking... space and it may not be close to your apartment. Then the visitors parking will flood when it rains, which in this area you can imagine how often that happens. This is only a few things but definitely not worth the price. DONT do it! Read More

I really appreciate how friendly and personable the office and maintenance team are with every interaction!

Since we moved in September it has been nothing but stressful. The laundry area was covered in dust (my entire family has severe dust allergies), there is a horrific patch up work on the ceiling that is an eye sore, ever door in the apartment creeks (which is worse for us since we have a newborn so it wakes him up everytime someone needs to use the restroom.) and a few other things that I noted on the movin inspection that has not been taken care of. I don't even think that they read them. All... of our neighbors are loud and there are weird boom sounds coming from somewhere near our apartment. They charge a storage fee that I have to call in to have to be removed every month. They even tried to say we must have originally wanted it thats why it keeps showing up (LIE). They keep lying to us about conversations that we did not have and saying that the text messages are not from their office but some some other service they have. We have had several conversations about the same things over and and over and being told different things by different people. They have completely stressed me out and at this point have been harassing me to no end. Thank goodness we have found a house to live and are breaking our lease, but I have a feeling they will continue to contact us and lie. AVOID!! Read More

I've lived here for 3 years. The office management at that time sold me with their warmth and kindness. They remained a diligent ally for any problem I encountered. Then the management changed. The old team was gone, rent increased every year and the experience here is rather underwhelming for what we pay. I knew I was overpaying, but decided to stay. In late 2018 new neighbors moved in above me and it's been a horrid experience ever since. Loud guests, parties, cops, etc. Initially, I never... mentioned anything bc other neighbors were visibly effected and complained. However, the noise continues to grow and escalate to this day. There's an over zealous dog that loves to run and tenants that stomp around at literally any unpredictable hour of the day AND night. At the request of the office, I've taken a log of the activity. I have several videos documenting the noise. The property manager Jessica claims they are not in violation of the noise ordinance (despite the Newport News ordinance, Barking Dog Ordinance, and an apparent clause in our lease that they are breaking). She has hung up in my face several times when she calls to follow up on a complaint I've made stating, "I call too much" and "if I'm unsatisfied I need to retain a lawyer to communicate with Bonaventure's lawyer". I've reached out to what I believed was Bonaventure's corporate number only for the call to be fowarded to Jessica and her hang up on me yet again when I requested the contact information for someone above her. The neighbors know that she will not do anything and my numerous requests to them asking them to quiet down falls on deaf ears. The security never shows up when called. There are nights the dog starts running around 5am and doesn't stop until 9am. Other days, it runs all days and the owners stomp around like they're mad at the ground. The owner even admitted to me she purposely stomps about the unit heavily to upset me… I can go on all day. The point is, I used to absolutely loooove living here. I have plenty of friends and colleagues that were considering moving here and have reached out to me to inquire about my experience. I've turned each one away and will continue to far after I'm gone! Now, it's a miserable nightmare and I CANNOT wait to be relieved of this leasing agreement. Honestly, I don't know if I can wait that long. I have hellish, hateful neighbors and a property manager that does not care. Read More