Unless you're willing to pay prices that are way too expensive for the size and location, I would not rent here. They only care about being superficial. Selectively enforce property rules. They don't clean any part of the complex that doesn't face the main road. Will come to "fix" stuff, depending on what the item is, or will tell you that there is a part that needs to be ordered and never return. Won't work with you if you have an emergency come up, and you have to pay later than the 3rd day of... the month (they will still file for eviction even after you tell them). They don't listen to actual requests. "Market" prices. They'll raise your renewal every year. Read More

In my early apartment search, I could not find a staff as prepared and ready to help me move in as much as the staff of Colonial Grand at round rock. They are so friendly and welcoming off the bat and are responsive to anything almost immediately. I had a minor issue and after emailing for their aid, they had come to fix the issue not even 10 minutes later! Kindness and hard work is fully strong at this apartment & staff.

I’ve been living at this complex for over a year and recently renewed my lease despite increasing rent in this area. I have moved around a lot and this place is by far the most pleasant experience. In part due to HEB+ being a 5 minute walk, quiet and polite neighbors, very pretty pool area, but mainly the staff here makes it feel like home. Especially Mrs. Jackie at the front office. I have been pleasantly surprised on a number of occasions when it was quite busy at the office when I came in... with a minor request; despite been preoccupied, she always notices that I stop by and finds time to address my concern without delay. I have recently misplaced my gym keys and thought I’d have to pay for replacement set to use until I find the original set, Mrs Jackie got me a spare in no time, saving me time and money. Mrs Jackie and Jennifer at the office are both great at their job and never left my requests unattended, they follow up through email or by calling me for important reminders. The maintenance is prompt at responding as well, I’ve even had them come out on a late Friday night when my alarm battery wouldn’t stop beeping. I thought with it being late and a weekend, I’d have to go get a ladder and replace it myself, but they didn’t make me wait long at all and saved me all the trouble. I was also pleasantly surprised when the office rewarded me by adding credit to my bill for decorating my balcony with plants. Read More

The trash situation is out of control. Garage bags everywhere. Management needs to be changed, they are incompetent. Soon we’ll have rats and raccoons infesting the complex.

I have lived here for almost 2 years and find my experience to be ok. It definitely has pros and cons. Pros are that we have a lot of space and we can get what we need fixed fairly quick. I also like that the landscaping is always nicely done. The staff at the front desk is amicable. As far as cons, I think it is so unsanitary to have the trash so full and overflowing out into the sidewalk all the time. It makes the complex look very dirty and unkempt. The walls are also very thing but that is... neither here or there since it is afterall an apartment complex. The trees by the driveways are very inconvenient because not only is my car covered in bird feces, but there are some type of nuts that constantly fall on the vehicle and I just have to hope that it does not cause damage. Last but not least, I disagree with the fact that the complex will increase the rent even after paying everything on time and minding our own business. This is the only reason I would definitely not stay. Read More